Link: “Where Are All the Patients? Addressing Covid-19 Fear to Encourage Sick Patients to Seek Emergency Care”

Example Prototype of Simple Messaging from the ED (source: NEJM Catalyst, © Massachusetts Medical Society)

As new data suggests, patients with non Covid-19 related illnesses avoid going to clinics, even when battling life-threatening symptoms, in fear of being infected. Read this article to learn how a mid-sized Californian community hospital used detailed analysis and human-centred design to combat the issue.


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